Failed to create security settings. Try again or contact the Administrator to restart the enrollment
This error appears in the Nymi Band Application during enrollment and includes the message Evidian error: (0x81011004) The server is unreachable.
Issues with Evidian cache.
Delete the Evidian cache files on the enrollment terminal.
- Log in to the EAM Console.
- Click Account and access rights management .
In the left navigation pane, expand , and then select the terminal, as shown in the following
- On the Actions tab, select Delete cache files, and then click Apply.The cache files are deleted on the terminal and the terminal desktop locks.
There is a Nymi Band to user association in the EAM Controller, or the Nymi Band is blacklisted but not deleted.
When the Nymi Band is blacklisted but not deleted, the following error appears in the nem.log file:
 ERROR Band operation error: MessageType=Nymi.Model.BandMessage.Response.CreateExternalAuthBandResponse ErrorCode: 2000 ErrorDescription: Request made with invalid parameters. ErrorSpecifics: MalformedFraming  ERROR Failed Create External Authenticator on real band on retry #0 NEM.Services.ExternalAuthenticatorException Band error 2000: Request made with invalid parameters.MalformedFraming
To resolve the issue, remove the Nymi Band association in the EAM Controller. Retry the enrollment using the Nymi Band Application. The Nymi Connected Worker Platform with Evidian Guide provides more information..