User experience inconsistent tap success when using HID Omnikey 5022 Readers. In some instances, it takes too long for the MES application to detect the tap and in other instances, the MES application does not detect the tap.
The following EventId and error messages might appear in the Windows Event Viewer - System Event Log on the user terminal:
Error 1000 -Couldn't get device ID of smart card of the reader "HID Global OMNIKEY 5022 Smart Card Reader 0". Return code is 2148532329.
Error Code 2000 - Reader reported a communication issue.
The following errors might appear in the bluetooth_endpoint.log file:
ERROR - NFC: An error occurred while reading the smart card on reader "HID Global OMNIKEY 5022 Smart Card Reader=0": CardReadError(UnresponsiveCard)
- The user moves the Nymi Band away from the reader before the system can retrieve information from the Nymi Band.
- The NFC reader is in power savings mode.
- Ensure that the users hold their Nymi Band on the reader for at least 1 second.
- Optimize the reader configuration and disable power savings mode:
On each user terminal, perform the following steps:
- Plug the Omnikey 5022 into the user terminal.
- Open Device Manager and expand Smart Card Readers.
- Right-click the HID OMNIKEY 5022 and then select Properties.
- On the Power Management tab, clear the option Allow the computer to turn off this device to save power, as shown in the following figure. Click OK.
Change the configuration of each HID Omnikey 5022 reader by using at least one user terminal in your environment to perform the following actions:
- Plug the reader into the computer.
- Download and install the HID Workbench Tool for Windows.
- Run the HID Workbench Tool and in the left navigation pane, select Readers.
- In the Available Readers column, select the Omnikey 5022 reader and then select the Reader Settings tab.
- From the Sleep Mode Polling Frequency list, select 41 Hz (24ms) as shown in the following figure, and the click Apply.
- In the Polling Search Order list, select each protocol with the exception of ISO 14443 Type A, and then select Disabled. The following figure shows the protocol list.
- Click Apply.