The section provides more information about errors that you might experience during Nymi Band enrollment.
Wearable enrollment screen appears instead of the Nymi Band Application
When you click >Add in Wearable Device Manager and log in with your username and password, the Wearable enrollment window appears instead of the Nymi Band Application, as shown in the following figure.
Wearable devices services are not available
This error message appears when you attempt to launch the Nymi Band Application.
Failed to create security settings. Try again or contact the Administrator to restart the enrollment
This error appears in the Nymi Band Application during enrollment and includes the message Evidian error: (0x81011004) The server is unreachable.
User has two Active Bands after Enrollment
After completing enrollment of the Nymi Band using the Nymi Band Application, there are two Active Bands associated to the user in the EAM Console.
Enrollment Succeeds But Nymi Band Does Not Appear in Manage Wearable Window
Enrollment completes but device does not appear in the Manage Wearable window. On the EAM Console in the properties of the user, the RFID tab does not display the device. In NES, in the properties of the user, the Nymi Band appears.
User Cannot Re-enroll their Nymi Band After Removal from Evidian Access Management Database
A user cannot re-enroll their Nymi Band after performing a delete user data operation and the blacklisting and deleting the Nymi Band in the Evidian Accesss Management (EAM) database.
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