Nymi Band Tap Issues
This section provides information about the errors and issues you might see when you perform tap operations with the Nymi Band.
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Cannot Unlock the User Terminal
An enrolled Nymi Band can lock a user terminal but cannot unlock the terminal. -
Cannot Tap to Lock User Terminal
The desktop does not lock when a user taps an authenticated Nymi Band on the NFC reader. -
Wearable device is unreachable. Please make sure it is on or activated
This error message appears when you attempt to tap to unlock a user terminal with an enrolled Nymi Band or when attempting to perform an SSO action. -
Cannot Perform Authentication events With the Nymi Band After Closing SSO Authentication Window
In an Citrix/RDP session, if a user closes the SSO authentication window that appears when the they tap their Nymi Band against the NFC reader while in the MES application, the SSO authentication window does not appear on a subsequent Nymi Band tap. -
Cannot Tap to Log Into Enterprise SSO
On a user terminal that is configured for RFID-only, when the user taps their authentication Nymi Band to log into Enterprise SSO, the login screen displays the username but does not fill in the password. When the user performs an authentication task in the MES application, the Enterprise SSO login window does not appear. -
Authentication error, invalid directory account, initialize using collect mode
This error appears on a user terminal that is in a wearable configuration, when the user taps their authenticated Nymi Band to log into Enterprise SSO. Before this error appears, the login screen displays the username but does not fill in the password. -
Nymi Band Taps Populate the Username in the Evidian SSO window only
When performing a Nymi Band tap when the SSO login window appears, the action populates the username field but not the password field, and the tap does not complete. When the user types the password, and then click OK, they are prompted to specify their old password. -
This badge is not assigned. To assign it, please type your username and password
This error message appears when you attempt to perform a tap on the Enterprise SSO Studio login window. -
Operation Failed. Please try again later
This error message appears when you perform a tap to perform an SSO action. -
Your badge must be initialized with a PIN. Please type your password and then choose a pin for your badge
This error message appears when you attempt to tap to unlock the user terminal with an authenticated Nymi Band. -
Slow Authentication with Nymi Band Tap
This problem appears when you use a Nymi Band in a Nymi-Evidian integration and you use the EAM Controller to manage password changes. -
Nymi Band tap displays the NFC UID in the Enterprise SSO window in the Login field
When a user performs Nymi Band tap, NFC UID of the Nymi Band appears in the Login field instead of the username. The SSO authentication never completes, and you cannot change the value in the Login field. -
EAM Security Services are Not Available
This error message appears on the Window Login screen. -
SSO Engine icon does not appear in the system tray
SSO Engine
icon does not appear in the system tray. -
Authentication error: you are not allowed to close this user session
This error message appears when you tap your Nymi Band against the NFC reader to re-authenticate the SSO session. -
Evidian Access Management Security Services service is running but there is no communication
This issue appears after you start Manage Wearable Devices. -
Enterprise SSO Login window does not appear when performing an e-signature in a Java-based MES application.
The Enterprise SSO Login window appears for actions that are not in the Java-based MES application, for example, SSO startup.
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