Re-enrolling a User to the Same Nymi Band with Self-Service Re-Enrollment

User might require re-enrollment to their current Nymi Band in the event of multiple fingerprint authentication failures or when must use a different fingerprint for authentication, for example, due to a cut.

To re-enroll a user to their Nymi Band, the NES Administrator must delete the Nymi Band to user association in NES and the user or administrator must delete the user data on the Nymi Band.
Note: Performing the delete user data process on a Nymi Band removes all user data for the original user. It is still possible to query audit events for the original user of the Nymi Band. See NES Audit Logging.

Perform the following steps in the NES Administrator Console to assign a registered Nymi Band to a different user.

  1. Perform a delete user data process of the Nymi Band. See section Deleting User Data for more information.
  2. In the NES Administrator Console, select Search.
  3. In the Search page, select the Users Option.
  4. In the Search field, type the full or partial username, first name, or last name of the user.
  5. Click Search. The Search page displays the user, or a list of users that match the search criteria.
  6. Select the Domain\username link of the user to open the User Details page.
  7. In the Nymi Band table, to the right of the Nymi Band that you want to delete, click Disconnect. On the Disconnect page, scroll down and then click Disconnect.
  8. Provide the user with the new Nymi Band and ask the user to enroll the Nymi Band.
  9. In the Search field, type the full or partial username, first name, or last name of the user.
  10. Select the Domain\username link of the user to open the User Details page.
  11. In the Nymi Band table, confirm that the Nymi Band is Active.
  12. For FIDO2 only, when a user enrolls to another Nymi Band, the user must re-create the FIDO2 security key on the newly enrolled Nymi Band.

Articles in this section

Was this article helpful?
0 out of 0 found this helpful
Share

Comments

0 comments

Please sign in to leave a comment.