Nymi Band Taps Populate the Username in the Evidian SSO window only

When performing a Nymi Band tap when the SSO login window appears, the action populates the username field but not the password field, and the tap does not complete. When the user types the password, and then click OK, they are prompted to specify their old password.

Cause

The user changed their Active Directory password on a computer that does not have the Evidian client software installed.

Resolution

Instruct users to change their Active Directory password from a computer with the Evidian client software installed, to ensure that the Evidian software infrastructure is aware of the change.

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