Nymi Agent is missing. Start the Nymi Agent service or contact your administrator.

This error message  appears when after you log into the Nymi Band Application in an environment where the enrollment terminal connects to a remote Nymi Agent.

The nymi_api.log file has the following errors:


                INFO - connecting to Agent at ws://server.ca:9120/socket/websocket
                ERROR - Could not connect to websocket server. Attempting to connect again.
                INFO - sending update to nea {"operation":"error","exchange":null,"status":4000,"payload":{},"error":{"errordescription":"Nymi Agent missing.","errorspecifics":""}}
            

Cause

The firewall between the Nymi Band Application host and the Nymi Agent server does not allow websocket traffic over port 9120.

Resolution

Update the firewall port rules.

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