A user does not exist for this Nymi Band in NES. Delete the user data on the Nymi Band, and then restart enrollment process

This error message in the Nymi Band Application on the Setting Up Your Nymi Band screen.

Cause

This error message appears when a user performs an enrollment with a Nymi Band that was previously enrolled to another user, and is still associated to the other user in Nymi Enterprise Server(NES).

Resolution

To resolve this issue, perform one the following actions:

  1. Delete the user data on the Nymi Band.
  2. Log into the NES Administrator Console as an administrator and perform a search of the Nymi Band by serial number.
  3. Delete the Nymi Band for the associated user.
  4. Perform the enrollment again.

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