Preface

Nymi™ provides periodic revisions to the Nymi Connected Worker Platform. Therefore, some functionality that is described in this document might not apply to all currently supported Nymi products. The Connected Worker Platform Release Notes provide the most up to date information.

Purpose

This document is part of the Connected Worker Platform (CWP) documentation suite.

This document provides overview information about how to troubleshoot issues that you might experience when using the Nymi solution with Evidian.

Audience

This guide provides information to NES and Evidian Access Management Administrators. An NES and Evidian Access Management Administrator is the person in the enterprise that manages the Connected Worker Platform with Evidian solution in their workplace.

Revision history

The following table outlines the revision history for this document.

Table 1. Revision history
Version Date Revision history
11.0 July 30, 2024 Twelth release of this document. Updates include:
  • New error message Evidian error 0x82003505 Impossible to retrieve administration rights
  • Instructions about how to disable Desktop locks with a Nymi Band tap.
10.0 March 5, 2024 Tenth release of this document.
9.0 December 18, 2023 Ninth release of this document.
8.0 November 22, 2023 Eighth release of this document.
7.0 November 13, 2023 Seventh release of this document.
6.0 September 29, 2023 Sixth release of this document.
5.0 September 11, 2023 Fifth release of this document.
4.0 August 21, 2023 Fourth release of this document.
3.0 May 8, 2023 Third release of this document.
2.0 March 20, 2023 Second release of this document.
1.0 January 9, 2023 First release of this document.

Related documentation

  • Nymi Connected Worker Platform—Overview Guide

    This document provides overview information about the Connected Worker Platform (CWP) solution, such as component overview, deployment options, and supporting documentation information.

  • Nymi Connected Worker Platform—Deployment Guide

    This document provides the steps that are required to deploy the Connected Worker Platform solution.

    Separate guides are provided for authentication on iOS and Windows device.

  • Nymi Connected Worker Platform—Administration Guide

    This document provides information about how to use the NES Administrator Console to manage the Connected Worker Platform (CWP) system. This document describes how to set up, use and manage the Nymi Band™, and how to use the Nymi Band Application. This document also provides instructions on deploying the Nymi Band Application and Nymi Runtime components.

  • Nymi SDK Developer Guide—NymiAPI(Windows)

    This document provides information about how to develop Nymi-enabled Applications by using the Nymi API(NAPI).

  • Nymi SDK Developer Guide—Webapi(Windows)

    This document provides information about how to understand and develop Nymi-enabled Applications (NEA) on Windows by utilizing the functionality of the Nymi SDK, over a WebSocket connection that is managed by a web-based or other application.

  • Connected Worker Platform with Evidian Installation and Configuration Guide

    The Nymi Connected Worker Platform with Evidian Guides provides information about installing the Evidian components and configuration options based on your deployment. Separate guides are provided for Wearable, RFID-only, and mixed Wearable and RFID-only deployments.

  • Nymi Connected Worker Platform—Troubleshooting Guide

    This document provides information about how to troubleshoot issues and the error messages that you might experience with the NES Administrator Console, the Nymi Enterprise Server deployment, the Nymi Band, and the Nymi Band Application.

  • Nymi Connected Worker Platform—FIDO2 Deployment Guide

    The Nymi Connected Worker Platform—FIDO2 Deployment Guide provides information about how to configure Connected Worker Platform and FIDO2 components to allow authenticated users to use the Nymi Band to perform authentication operations.

  • Connected Worker Platform with POMSnet Installation and Configuration Guide

    The Nymi Connected Worker Platform—POMSnet Installation and Configuration Guides provides information about how to configure the Connected Worker Platform and POMSnet components to allow authenticated users to use the Nymi Band to perform authentication operations in POMSnet.

  • Nymi Band Regulatory Guide

    This guide provides regulatory information for the Generation 3 (GEN3) Nymi Band.

  • Third-party Licenses

    The Nymi Connected Worker Platform—Third Party Licenses Document contains information about open source applications that are used in Nymi product offerings.

How to get product help

If the Nymi software or hardware does not function as described in this document, you can submit a support ticket to Nymi, or email support@nymi.com

How to provide documentation feedback

Feedback helps Nymi to improve the accuracy, organization, and overall quality of the documentation suite. You can submit feedback by using support@nymi.com

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