Cause 1

The C:\Program Files\Common Files\Evidian\WGSS\Logs\ESSOControllerSetup-Dedicated log file displays the following errors:

=> Connecting to "localhost:55000"
            =>
            ServerSetupGenericPropertiesPage.cpp0160: Output:
            => The connection cannot be established
            => The error code is 8224 

Which indicates the ESSOServer service exists but the service is stopped.

Resolution

Cancel the Evidian EAM Controller software installation, start the ESSOServer service, and the install the Evidian EAM Controller software again.

Cause 2

The C:\Program Files\Common Files\Evidian\WGSS\Logs\ESSOControllerSetup-Dedicated log file displays the following errors:

                MS ldap_connect returned 0x8c060bf8 (0x00000000)
                
                CAdsiHandler::InternalMSPing returned: 0x81020029
                
                [PING] ERROR: InternalMSPing could not reach the server
                
                CldapConfiguration::GetNextServerandRotate
                
                CldapConfiguration::GetNextServerandRotate returned 0x81010009
                .
                .
               [PING] Ping for domain O=EAM returned: 0x81020029

Which indicates that there is a connectivity issue between the Evidian EAM Controller and the Active Directory server.

Resolution 2

Resolve connectivity issues.