An enrolled Nymi Band can lock a user terminal but cannot unlock the terminal.
Cause
The unlock function relies on the Nymi SDK. The nymi_api.dll file that is used by Evidian must match the version that is included in the Nymi SDK package for the deployed Nymi solution..
Resolution
- Copy the nymi_api.dll file from the C:\Program Files\Nymi\Nymi Band Application directory to the C:\Program Files\Common\Evidian\WGSS folder on the user terminal.
- Delete the Nymi certificate files by performing the following steps:
- Navigate to C:\Windows\system32\config\systemprofile\appdata\roaming\Nymi\NSL\hVoGqxl8\.
- Delete the ksp directory.
- Change the startup type of the Enterprise Access Management Security Services service to Disabled.
- Stop the Enterprise Access Management Security Services service.
- Log back into the computer.
- Change the startup type of the Enterprise Access Management Security Services service to Enabled.
- Start the Enterprise Access Management Security Services service.
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