Troubleshooting Nymi Band issues
This section provides information about the errors and issues that you might encounter with the Nymi Band.
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Nymi Band Buttons Not Working
While on charge, the Nymi Band does not perform the function associated with the button press. -
RECOVERY appears on the Nymi Band
When you wake a Nymi Band by pressing a button, the screen displays RECOVERY -
Fault code appears on the Nymi Band
When a Nymi Band experiences an issue from which it cannot automatically recover, a fault condition appears on the Nymi Band screen. -
Dead Nymi Band
If the screen is blank on the Nymi Band and pressing any button does not wake it up, charge the Nymi Band. -
Broken Nymi Band
If a Nymi Band is physically broken, for example, the screen breaks, replace the Nymi Band with a new Nymi Band. -
Lost Nymi Band
If a user loses their Nymi Band, deactivate the Nymi Band in the NES Administrator Console, and then assign a new Nymi Band to the user. -
Authentication Failures
When authentication of the Nymi Band fails, the Nymi Band vibrates and displays a message. -
Cannot Disable Liveness Detection
The Liveness Detection option has been disabled in the active group policy or a user has been assigned to an individual user policy with the liveness detection option disabled, but the Nymi Band continues to check for liveness during authentication. -
User Cannot Complete Authentication Tasks with the Nymi Band
When a user performs a Nymi Band tap in a Nymi-enabled Application(NEA), the authentication task does not complete. -
Downgrading the Nymi Band Firmware
Downgrading of the Nymi Band firmware is not advised unless under the recommendation of Nymi Support. -
Nymi Band Tap Not Detected
In a Citrix/RDP session, when a user performs a Nymi Band tap, the Nymi-Enabled Application(NEA) does not detect the tap.
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