Nymi™ provides periodic revisions to the Nymi Connected Worker Platform. Therefore, some functionality that is described in this document might not apply to all currently supported Nymi products. The Connected Worker Platform Release Notes provide the most up to date information.
Purpose
This document is part of the Connected Worker Platform (CWP) documentation suite.
This document provides information about how to troubleshoot issues and the error messages that you might experience with the NES Administrator Console, the Nymi Enterprise Server deployment, the Nymi Band, and the Nymi Band Application.
Audience
This guide provides information to NES Administrators. An NES Administrator is the person in the enterprise that manages the Connected Worker Platform for their workplace.
Revision history
The following table outlines the revision history for this document.
| Version | Date | Revision history |
|---|---|---|
| 9.0 | August 20, 2024 | Ninth release of this document. Updates include the re-introduction of pre-CWP1.18.0 NES logging content. |
| 8.0 | July 30, 2024 | Eighth release of this document. Updates include:
|
| 7.0 | March 26, 2024 | Seventh release of this document. Updates include:
|
| 6.0 | November 22, 2023 | Sixth release of this document to include content from knowledge base. |
| 5.0 | November 3, 2023 | Fifth release of the document. Updates include change to Lock Control log files, and new content about how to troubleshoot a Nymi Band that does not charge or display a 6000D fault code. |
| 4.0 | September 29, 2023 | Fourth version of this document. Updates include new errors for NES installation. |
| 3.0 | September 6, 2023 | Third version of this document. Updates include the addition of information about how to create a self-signed certificate. |
| 1.0 | May 16, 2022 | First version of this document. |
| 2.0 | May 8, 2023 | Second version of this document. |
Related documentation
- Nymi Connected Worker Platform—Overview Guide
This document provides overview information about the Connected Worker Platform (CWP) solution, such as component overview, deployment options, and supporting documentation information.
- Nymi Connected Worker Platform—Deployment Guide
This document provides the steps that are required to deploy the Connected Worker Platform solution.
Separate guides are provided for authentication on iOS and Windows device.
- Nymi Connected Worker Platform—Administration Guide
This document provides information about how to use the NES Administrator Console to manage the Connected Worker Platform (CWP) system. This document describes how to set up, use and manage the Nymi Band™, and how to use the Nymi Band Application. This document also provides instructions on deploying the Nymi Band Application and Nymi Runtime components.
- Nymi SDK Developer Guide—NymiAPI(Windows)
This document provides information about how to develop Nymi-enabled Applications by using the Nymi API(NAPI).
- Nymi SDK Developer Guide—Webapi(Windows)
This document provides information about how to understand and develop Nymi-enabled Applications (NEA) on Windows by utilizing the functionality of the Nymi SDK, over a WebSocket connection that is managed by a web-based or other application.
-
Connected Worker Platform with Evidian Installation and
Configuration Guide
The Nymi Connected Worker Platform with Evidian Guides provides information about installing the Evidian components and configuration options based on your deployment. Separate guides are provided for Wearable, RFID-only, and mixed Wearable and RFID-only deployments.
- Nymi Connected Worker Platform with Evidian Troubleshooting
Guide
This document provides overview information about how to troubleshoot issues that you might experience when using the Nymi solution with Evidian.
- Nymi Connected Worker Platform—FIDO2 Deployment Guide
The Nymi Connected Worker Platform—FIDO2 Deployment Guide provides information about how to configure Connected Worker Platform and FIDO2 components to allow authenticated users to use the Nymi Band to perform authentication operations.
-
Connected Worker Platform with POMSnet Installation and
Configuration Guide
The Nymi Connected Worker Platform—POMSnet Installation and Configuration Guides provides information about how to configure the Connected Worker Platform and POMSnet components to allow authenticated users to use the Nymi Band to perform authentication operations in POMSnet.
-
Nymi Band Regulatory Guide
This guide provides regulatory information for the Generation 3 (GEN3) Nymi Band.
-
Third-party Licenses
The Nymi Connected Worker Platform—Third Party Licenses Document contains information about open source applications that are used in Nymi product offerings.
How to get product help
If the Nymi software or hardware does not function as described in this document, you can submit a support ticket to Nymi, or email support@nymi.com
How to provide documentation feedback
Feedback helps Nymi to improve the accuracy, organization, and overall quality of the documentation suite. You can submit feedback by using support@nymi.com
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