Fault code appears on the Nymi Band
When a Nymi Band experiences an issue from which it cannot automatically recover, a fault condition appears on the Nymi Band screen.
The following figure provide an example of the Nymi Band screen with a fault condition.
A fault condition contains two parts on two separate lines:
- Hexidecimal fault code
- Decimal condition line number
If a fault condition appears on the Nymi Band, in many cases you can recover the Nymi Band by performing the following step:
- Put the Nymi Band on the charger.
- Press and hold the top button for about 10-15 seconds.
If you can recover the Nymi Band, the screen goes black, and then the boot sequence messages appear.
The following table provides you with information about the meaning of each fault code and the next step action.
| Fault Code | Meaning | Action |
|---|---|---|
| Starts with 0x110 | Issue with the bootloader | RMA |
| 0xD001D | Issue with the fingerprint matching algorithm | Restart* |
| 0xD0015 | Fingerprint camera failure | Create an RMA Support ticket |
| 0xD000B | Recalibration required | Restart* |
| 0xD0009 | Error with fingerprint sensor | Restart* |
| Starts with 0xB000 | Internal error | Restart* |
| 0x60001 | Internal failure | Create an RMA Support ticket |
| 0x60002 0x60003 |
Hardware Abstraction Layer(HAL) error | Restart* |
| 0x6000D | Nymi Band battery level is critically low | See Nymi Band Does Not Charge / Fault 6000D Appears |
| 0x80002 | Internal Serial Peripheral Interface(SPI) flash error | Restart* |
| 0x80003 | Internal SPI flash failure | Create an RMA Support ticket |
| 0x90005 | Damaged inertial measurement unit (IMU) | Create an RMA Support ticket |
| 0x00001 0x00008 0x00013 |
Core error | Restart* |
| 0xE0001 | On-Body Detection(OBD) failure | Create an RMA Support ticket |
| 0xE0003 0xE0007 |
OBD error | Restart* |
| 0x140001 | Memory failure | Create an RMA Support ticket |
| 0x140005 0x190003 0x19000B |
Out of memory | Restart* |
*If a restart does not resolve the issue for a particular fault code, provide the Nymi Band that is not working to your inventory manager, and contact Nymi Customer Support.
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