Username or password are incorrect

Cause

This error message can appear for multiple reasons.

Resolution

To resolve this issue, perform the following actions:

• Log in to network device with the corporate credentials of the user account to ensure that:
  • The credentials that you typed are correct.
  • The password has not expired.
  • The user is not prompted to change the password because the account option User must change password at next login is set.
• Review the latest authentication service log file located on the NES host, in C:\ProgramData\Nymi\AuthenticationService\Default_Web_Site\AuthenticationService\log for error messages.

  If you see the following error messages:

  • The server could not be contacted.
  • The LDAP server is unavailable.

  Ensure that network connectivity exists between the network device and the AD server.