1. Nymi
  2. Troubleshooting
  3. CWP 1.3

Cannot find band. Please enter your password, or retry

Updated
Debbie Redmond

Cannot find band. Please enter your password, or retry

This error message appears on the Nymi Credential Provider screen after you attempt to use Nymi Credential Provider to unlock the desktop.

Cause

The Nymi Band is worn on the wrist of the user but is not authenticated.

Resolution

Authenticate the Nymi Band, and then attempt the Nymi Credential Provider login again.

Parent topic: Troubleshooting Lock Control

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