Nymi Bluetooth Agent is missing

This error message appears on the Login screen when you try to unlock the remote desktop by an NFC tap or by using Nymi Credential Provider.

The nymi_api.log file also includes the following error message:

DEBUG - client connection error: connection error: An existing connection was forcibly closed by the remote host. (os error 10054)

Cause

Network configuration such as Network Address Translation (NAT) is configured and redirecting traffic to a different IP address for the VMWare Horizon client.

Resolution

Log in to the user terminal and perform the following steps:

  1. Run regedit.exe
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Nymi.
  3. Right-click Nymi Lock Control, and then select New > String value.
  4. In the Value field, type ViewClientVariable.
  5. Double-click ViewClientVariable and in the Value Data field, type ViewClient_Broker_Remote_IP_Address.
  6. Click OK.

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