The Nymi Enterprise Edition (NEE) and Connected Worker Platform(CWP) solutions rely on bidirectional communications between components over TCP ports.
- Perform the following steps to troubleshoot connectivity issues between the NES server and other components in the solution, such as the enrollment terminal, user terminals or the centralized Nymi Agent server.
- On the component machine, from a command prompt type the following commands to confirm that the machine can communicate with the NES server (and that output returns the correct IP addresses and names):
Table 1. Component 1 Component 2 Default TCP Port NES server User Terminals 80/443 (depending on configuration of NES) User Terminals Nymi Agent server 9120 RDP/Citrix client Nymi Agent server 9120 NES Administrator Console machine NES server 80/443 (depending on configuration of NES) -
ping FQDN_NES_server ping shortname_NES_server ping ip_address_NES_server nslookup FQDN_NES_server nslookup shortname_NES_server nslookup ip_address_NES_server - On the NES server from a command prompt type the following commands to confirm that the NES server
can communicate with the client (and that output returns the correct IP addresses and names):
ping FQDN_component_machine ping shortname_component_machine ping ip_address_component_machine nslookup FQDN_component_machine nslookup shortname_component_machine nslookup ip_address_component_machine
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