Cause

The user manually re-enrolled a SEOS-enabled Nymi Band; however, the CWP Administrator did not disassociate the Nymi Band from the previous user on the Registration NES. You cannot re-register a SEOS-enabled Nymi Band that is associated with another user.

Resolution

1. Log into the NES Administrator Console of the Registration NES.
2. In the NES Administrator Console, select Search.
3. In the Search field, type the full or partial username, first name, or last name of the user.
4. Click Search. The Search page displays the user, or a list of users that match the search criteria.
5. Select the Domain\username link of the user to open the User Details page.
6. Click the Serial Number of the original Nymi Band. The Nymi Band page appears.
7. In the Nymi Band table, to the right of the Nymi Band that you want to delete, click Disconnect. On the Disconnect page, scroll down and then click Disconnect.
8. On the Disconnect screen, scroll to the bottom and select Disconnect.
9. Instruct the user to attempt re-registration again.