Cannot connect to a Nymi Band. Nymi Bluetooth Endpoint is missing. Start the Nymi Bluetooth Endpoint service or contact your administrator

The following figure shows the error message.

Cause

This error message can appear for the following reasons:

• The Bluetooth adapter is not plugged into the terminal.
• The Nymi Bluetooth Endpoint service is not running or needs to be reset.
• In configurations where the Nymi Band Application is installed on a Citrix server or RDP session host, and the Nymi Bluetooth Endpoint is installed on the user terminal, the port 9120 was blocked.

Resolution

• Plug or reseat the Bluetooth adapter into a free USB port.
• Restart the Nymi Nymi Bluetooth Endpoint service. 
• Configure the firewall to allow bidirectional communication over port 9120 between the Nymi Agent on the Citrix server and the Nymi Bluetooth Endpoint on the user terminal.