RMA Process
Steps for Replacing Non-Functional Nymi Bands
Before requesting an RMA for a Nymi Band, the Customer site administrator checks and tests bands for common issues such as an uncharged Nymi Band or that proper finger-print authentication has been completed. If an RMA is needed, it is expected that the Customer site administrator will have a supply of unused Nymi Bands available. End users should be issued a new Nymi band and enrolled so the end user can go back to normal activities. The RMA process is used to replace and replenish the onsite available inventory.


FedEx
Useful Information for Creating FedEx Shipment Label
1.
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To —
- Country/Territory: Canada
- Company: Nymi Inc.
- Contact Name: Dave Donahue RMA (ticket_number)
- Address 1: 82 Peter St
- Postal Code: M5V 2G5
- City: Toronto, Ontario
- Phone No.: 1.416.977.3042
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2.
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Billing Details —
- Bill transportation to: Recipient
- Account no.: <Nymi will provide this number>
- Bill duties/taxes/fees to: Recipient
- Account no.: <Nymi will provide this number>
- Your Reference: RMA #<Nymi will provide this number>
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3.
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Shipment Notifications —
- Email (HTML): ddonahue@nymi.com
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4.
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Commodition Information —
- Commodity description: Return defective Nymi Band unit to the origin
- Unit of measure: Pieces
- Country of manufacture: Canada
- Harmonized code: 8517620090
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5.
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Customs Documentation —
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DHL
Useful Information for Creating DHL Shipment Label
1.
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To —
- Name: Dave Donahue RMA <ticket_number>
- Company: Nymi Inc.
- Country/Territory: Canada
- Address: 82 Peter St.
- Postal Code: M5V 2G5
- City: Toronto
- Province: Ontario
- E-mail Address: ddonahue@nymi.com
- Phone Type: Office
- Code: 1 (Canada)
- Phone: 416.977.3042
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2.
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Shipment Details —
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3.
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Create Invoice —
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4.
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Describe each unique item in your shipment separately —
- Item Description: <autofilled based on commodity code>
- Commodity Code: 8517620090
- Where was the item made: Canada
- Unit of measure: Pieces
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5.
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Duties and Taxes —
- Type of Export: Permanent
- Reason for Export: Return for Repair
- Select customs terms of trade: EXW - Ex-Works
- Named Place of Destination: Toronto, Canada
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6.
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How will you pay? —
- How will you pay for transportation charges?: <Nymi will provide an account number>
- How will duties and taxes be paid?: Receiver will pay
- Select customs terms of trade: EXW - Ex-Works
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