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Nymi Band RMA Process

Updated
Andrew Osburn

RMA Process

Steps for Replacing Non-Functional Nymi Bands

Before requesting an RMA for a Nymi Band, the Customer site administrator checks and tests bands for common issues such as an uncharged Nymi Band or that proper finger-print authentication has been completed.  If an RMA is needed, it is expected that the Customer site administrator will have a supply of unused Nymi Bands available.  End users should be issued a new Nymi band and enrolled so the end user can go back to normal activities.  The RMA process is used to replace and replenish the onsite available inventory.

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FedEx

Useful Information for Creating FedEx Shipment Label

1.

To —

  • Country/Territory: Canada
  • Company: Nymi Inc.
  • Contact Name: Dave Donahue RMA (ticket_number)
  • Address 1: 82 Peter St​
  • Postal Code: M5V 2G5
  • City: Toronto, Ontario
  • Phone No.: 1.416.977.3042

2.

Billing Details —

  • Bill transportation to: Recipient
  • Account no.: <Nymi will provide this number>
  • Bill duties/taxes/fees to: Recipient
  • Account no.: <Nymi will provide this number>
  • Your Reference: RMA #<Nymi will provide this number>

3. 

Shipment Notifications —

  • Email (HTML): ddonahue@nymi.com

4. 

Commodition Information —

  • Commodity description: Return defective Nymi Band unit to the origin
  • Unit of measure: Pieces
  • Country of manufacture: Canada
  • Harmonized code: 8517620090

5. 

Customs Documentation —

  • Terms of sale: Ex Works


DHL

Useful Information for Creating DHL Shipment Label

1.

To —

  • Name: Dave Donahue RMA <ticket_number>
  • Company: Nymi Inc.
  • Country/Territory: Canada
  • Address: 82 Peter St.
  • Postal Code: M5V 2G5
  • City: Toronto
  • Province: Ontario
  • E-mail Address: ddonahue@nymi.com
  • Phone Type: Office
  • Code: 1 (Canada)
  • Phone: 416.977.3042

2.

Shipment Details —

  • Select: Packages

3. 

Create Invoice —

  • Select: Commercial

4. 

Describe each unique item in your shipment separately —

  • Item Description: <autofilled based on commodity code>
  • Commodity Code: 8517620090
  • Where was the item made: Canada
  • Unit of measure: Pieces

5. 

Duties and Taxes —

  • Type of Export: Permanent
  • Reason for Export: Return for Repair
  • Select customs terms of trade: EXW - Ex-Works
  • Named Place of Destination: Toronto, Canada

6.

How will you pay? —

  • How will you pay for transportation charges?: <Nymi will provide an account number>
  • How will duties and taxes be paid?: Receiver will pay
  • Select customs terms of trade: EXW - Ex-Works

 

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