Collecting Nymi Lock Control Log Files

Collecting log files and contacting support

To quickly create a zip file of the Nymi Lock Control log files that you can send to Nymi Support, perform the following steps:

    1. Right-click the Nymi Lock Control icon on the system tray and select Contact Nymi Support.
    2. On the Include application logs in your message? window, click Yes.
    3. Log into Nymi Support and open the appropriate ticket or submit a new request.
    4. Navigate to the C:\Users\[username]\AppData\Roaming\Nymi\unlock\ZipLog folder, and then select the zip file.

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