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Collecting Nymi Lock Control Log Files
Collecting log files and contacting support
To quickly create a zip file of the Nymi Lock Control log files that you can send to Nymi Support, perform the following steps:
- Right-click the Nymi Lock Control icon on the system tray and select Contact Nymi Support.
- On the Include application logs in your message? window, click Yes.
- Log into Nymi Support and open the appropriate ticket or submit a new request.
- Navigate to the C:\Users\[username]\AppData\Roaming\Nymi\unlock\ZipLog folder, and then select the zip file.
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