Re-enrollment of the Nymi Band in NEE 3.3 and later with Evidian requires removal of information from the NES database

Issue

After a user enrolls their Nymi Band in an NEE 3.3 with Evidian environment, a user cannot re-enroll the same  Nymi Band after performing a delete user data operation.   

Cause

In NEE 3.2 and earlier, the user to Nymi Band association was recorded in the Evidian Access Management (EAM) database only. In NEE 3.3 and later, enrollments in an NEE with Evidian environment write Nymi Band information to both the NES and Evidian Access Management (EAM) database to support coexistence.

Resolution  

After the user performs the delete user data operation, the NES administrator deletes the Nymi Band association with the user in the NES Administrator Console.  Enhancement INTAKE-500 has been filed to change the enrollment behaviour in the Nymi Band Application to support re-enrollments that do not require administrator intervention.

 

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