Cannot Disable Liveness Detection

The Liveness Detection option has been disabled in the active group policy or a user has been assigned to an individual user policy with the liveness detection option disabled, but the Nymi Band continues to check for liveness during authentication.

Cause

A Nymi Band continues to check for liveness during authentication for the following reasons:

The user enrolled the Nymi Band prior to the policy change but did not log into the Nymi Band Application while wearing their authenticated Nymi Band to download the change.

The firmware on the Nymi Band does not support disabling liveness detection.

Resolution

Perform the following steps to resolve the issue:

  • Check the firmware version on the Nymi Band. If the Nymi Band uses firmware prior to CWP 1.1, update the firmware on the Nymi Band, and then re-enroll the user to the Nymi Band.
  • If the Nymi Band firmware is CWP 1.1 or later, instruct the user to authenticate to their Nymi Band, and then log into the Nymi Band Application. The Nymi Band Application applies the settings to the Nymi Band.

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