Nymi Support Tool

Nymi Support Tool

The Nymi Support Tool enables you to collect log information and generate a zip file that Nymi can review for troubleshooting purposes. The following logs and information is collected: NES Installation log files, Windows event logs, NES log files and NES instance configuration files.

Follow these steps to generate a log zip file.

  1. On the computer running NES, open Windows Explore and navigate to the directory that contains the NES Installation package folder in the NesSystemInfo subfolder.
  2. Double-click NymiSupportTool.exe
    The User Account Control dialog box appears.
    Figure 1. The User Account Control
  3. Click Yes to start the script.
    The script collects log information. A window appears that contains a folder with a zip file.
  4. On the Save As window, click Save to accept the default zip file name and location. By default the name of the zip file is the server hostname and the default directory is the Documents folder for the user running the command.
    Figure 2. Saving Nymi Support Tool zip

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