Troubleshooting Nymi Band issues
This section provides information about the errors and issues that you might encounter with the Nymi Band.
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Nymi Band Buttons Not Working
While on charge, the Nymi Band does not perform the function associated with the button press. -
Fault code appears on the Nymi Band
If a fault code appears on the Nymi Band, restart the Nymi Band. -
Dead Nymi Band
If the screen is blank on the Nymi Band and pressing any button does not wake it up, charge the Nymi Band. -
Broken Nymi Band
If a Nymi Band is physically broken, for example, the screen breaks, replace the Nymi Band with a new Nymi Band. -
Lost Nymi Band
If a user loses their Nymi Band, deactivate the Nymi Band in the NES Administrator Console, and then assign a new Nymi Band to the user. -
Authentication Failures
When authentication of the Nymi Band fails, the Nymi Band vibrates and displays a retry message. -
Cannot Disable Liveness Detection
The Liveness Detection option has been disabled in the active group policy or a user has been assigned to an individual user policy with the liveness detection option disabled, but the Nymi Band continues to check for liveness during authentication. -
Fingerprint sensor not working
If you suspect that the fingerprint sensor is broken, clean the fingerprint sensor on the Nymi Band, and then ask the user to attempt authentication again. -
Troubleshooting Bluetooth Issues
Bluetooth Low Energy (BLE) communication between the Nymi Band and the user terminal requires a BLE radio antenna via Nymi-provided BLED112 adapter. The solution presented in this section cover issues resulting from irregular BLE adapter placement and fluctuations in received signal strength indication (RSSI) values.
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