The NES host has separate log files for each web
service. When you encounter an issue, enable verbose mode for each web service, retry the
operation, and then review the messages that appear in each log file.
Enabling Verbose Logging
By default, Nymi Enterprise Server (NES) logs information level messages to the log files. When you encounter an issue, Nymi Support might request that you enable verbose mode for each web service, retry the operation, and then review the messages that appear in each log file. NES has a feature that writes previously encountered error messages to log files when you increase the logging level, so it is not necessary to leave NES in debug mode after troubleshooting completes. Logging levels include Critical, Error, Warning, Information, and Verbose.
Nymi Support Tool
The Nymi Support Tool enables you to collect log information and generate a zip file that Nymi can review for troubleshooting purposes. The following logs and information is collected: NES Installation log files, Windows event logs, NES log files and NES instance configuration files.