1. Nymi
  2. Troubleshooting
  3. CWP 1.3

Fingerprint sensor not working

Updated
Debbie Redmond

If you suspect that the fingerprint sensor is broken, clean the fingerprint sensor on the Nymi Band, and then ask the user to attempt authentication again.

If the fingerprint sensor is still not working, review the following workflow chart to troubleshoot the issue.

Figure 1. Troubleshooting when the fingerprint sensor is not working
Parent topic: Troubleshooting Nymi Band issues

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