NES Installation Messages

NES Installation Messages

The following errors may appear during the NES installation:

Message Description Troubleshooting
Invalid or corrupt Installation Media Something is wrong with the installation source Make sure all files contained in the zipped file are extracted.
IIS Error IIS, Web Management Tools, or some of their required components are not installed properly Add the missing components to IIS.
Domain Error : This Installer Must be Run under a Domain Account You are not logged into the domain Logout from the machine, then log in with valid domain user credentials.
One or more Mandatory Dependencies Failed to Install Installer failed to install a required dependency See the log files and report the error to Nymi Support.
One or more Prerequisites has FAILED Not all required prerequisites are met Refer to the Nymi Connected Worker Platform NES Deployment Guide.
Error Installing Optional Dependency Installer failed to install an optional dependency See the log files and report the error to your Nymi Solution Consultant.
Corrupt Installation Found A corrupt installation found Physically delete the destination files or select another Instance Name.
Cannot Install Cannot install with current settings Review your settings.
Certificate Error - Password required Certificate is protected by password Supply password.
Certificate Error - Password required Certificate failed to install See error message and correct.
Cannot Install at this time One or more errors are preventing installation Check all errors and settings, correct, and try again.
Cannot Update at this time One or more errors are preventing update Check all errors and settings, correct, and try again.
Cannot Apply Settings at this time One or more Errors are preventing application of settings Check all errors and settings, correct, and try again.
Cannot Access [Directory] You can try to remove it Manually Could Not backup a directory/file at the destination folder due to permissions Make sure that no other application is in the files/directory at destination folder, and try again.
IIS Service Restart FAIL Failed to start/restart IIS Service Manually start/restart the IIS Service.
Installation FAIL The Application Pool Identity is set to LocalService on the IIS Window Change the value from LocalService to another value (such as LocalSystem). Check the Review Settings Window for errors and if none are present, proceed to the Install Window.
Installation FAIL Installation failed due to one or more errors Check all errors and logs.

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