Cannot connect to a Nymi Band. Nymi Agent is missing. Start the Nymi Agent service or contact your administrator

Cannot connect to a Nymi Band. Nymi Agent is missing. Start the Nymi Agent service or contact your administrator

This error message appears after you log into the Nymi Band Application.

The following figure shows the error message.

Figure 1. Nymi Agent is missing error

Cause

The Nymi Agent service is not running on the network device.

Resolution

Perform the following steps to start the Nymi Agent service.

  • Open the Window Services and locate the Nymi Agent service.
  • Start the Nymi Agent service.
  • Close the Nymi Band Application.
  • Open and log in to the Nymi Band Application.

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