Username or password are incorrect

This error message appears when you attempt to log into the NES Administrator Console on a network device.

Cause

This error message can appear for multiple reasons.

Resolution

To resolve this issue, perform the following actions:

  • Log in to network device with the corporate credentials of the user account to ensure that:
    • The credentials that you typed are correct.
    • The password has not expired.
    • The user is not prompted to change the password because the account option User must change password at next login is set.
  • Review the latest authentication service log file located on the NES host, in C:\ProgramData\Nymi\AuthenticationService\Default_Web_Site\AuthenticationService\log for error messages.

    If you see the following error messages:

    • The server could not be contacted.
    • The LDAP server is unavailable.

    Ensure that network connectivity exists between the network device and the AD server.

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