Band error 9000: An error occurred in the system.

This error message appears in the Nymi Band Application when you type the setup code and click Start.

Cause

The situations in which this error can appear include:

  • An incorrect setup code was provided.
  • Another Nymi Band that has not been enrolled is near the terminal while the employee is enrolling their Nymi Band.

Resolution

  • If another unenrolled Nymi Band was nearby, remove the Nymi Band that you want to enroll from the wrist, and then put the Nymi Band back on the wrist.
  • Attempt the enrollment again.
  • Retype the setup code.

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