This chapter provides information about how to resolve issues related to locking and unlocking a user terminal
with Nymi Lock Control.
Troubleshooting Nymi Lock Control statuses
After you successfully log in, a Nymi Lock Control icon appears in the system tray. When you hover over the icon, the Nymi Lock Control status appears, as shown in the following figure.
Known Issues with Windows 7
The following table summarizes known issues when using Nymi Lock Control and Nymi Credential Provider on Windows 7 user terminals.
Cannot unlock terminal, something went wrong
A user cannot unlock the terminal with Nymi Lock Control tap and when attempting to login with Nymi Credential Provider, a message appears stating that "something went wrong".