Troubleshooting Nymi Lock Control statuses
After you successfully log in, a Nymi Lock Control icon appears in the system tray. When you hover over the icon, the Nymi Lock Control status appears, as shown in the following figure.
The following table provides more information about the statuses that can appear.
|Band is absent||Nymi Lock Control cannot detect an authenticated Nymi Band in the Bluetooth range.||
|No active band||
|Nymi Lock Control connection error||
|Searching for band||Nymi Lock Control is attempting to detect the Nymi Band.||n/a|
|Getting band info||Nymi Lock Control is starting and contacting NES to retrieve information about the user.||n/a|
|Getting band info failed||Nymi Lock Control cannot contact NES and the logged in user has not previously tapped to get access to the terminal.||