NEA is missing certificates

This error message appears when starting Nymi Lock Control.

Cause

Nymi Lock Control cannot contact NES to retrieve certificates.

Resolution

To resolve this issue, perform the following actions

  1. Ensure that a network connection exists between the user terminal and NES
  2. In the System Tray, right-click the Nymi Lock Control icon and select Quit.
  3. In Windows Explorer, navigate to the %appdata%\Roaming\Nymi\NSL folder.
  4. Delete the subfolders in the NSL folder
  5. Start Nymi Lock Control by double-clicking the Desktop icon.

Nymi Lock Control re-initalizes and downloads the NEA certificates.

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