Submitting a support request

You can submit a support request to Nymi from the NES Administrator Console.

  1. In the NES Administrator Console, click Support.
  2. Click Submit a ticket.
  3. In the Subject field, provide a short description of the issue and the name of your company.
  4. From the Submit a request list, select the appropriate option for your issue, for example, Nymi Customers - Technical Support.
  5. In the Description field, provide the details about the issue that you are seeing.
  6. Optionally, attach the Nymi Band Application log files and NES support tool output.
  7. Click Submit.
    Note: For information on the NES support tool, refer to the Nymi Connected Worker Platform Administration Guide for more information.

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