The user is not registered with the Nymi Enterprise

The user is not registered with the Nymi Enterprise

This error message appears on the Nymi Credential Provider screen when the user performs an NFC tap or attempts to use Nymi Credential Provider to unlock the desktop.

Cause

Reasons that this error can messages appear include:

  • Nymi Band is authenticated in a domain that differs from the domain that the user terminal is on.
  • Nymi Band is authenticated to the user, but the IT Administrator has deleted the Nymi Band association with the user in NES

Resolution

Contact the IT Administrator to enroll the Nymi Band in the correct domain.

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