Wearable device is unreachable. Please make sure it is on or activated

Updated November 22, 2023 13:10

Debbie Redmond

This error message appears when you attempt to tap to unlock a user terminal with an enrolled Nymi Band or when attempting to perform an SSO action.

Cause

The ManageAccessPoint registry key is not configured correctly on the client.
The environment uses a centralized Nymi Agent but the Nymi Agent URL definition is incorrect.

To resolve this issue, perform one of the followings on the Evidian EAM Client and the Evidian EAM Controller:

Correct the ManageAccessPoint registry key Evidian EAM Client and the Evidian EAM Controller:
1. Run regedit.exe.
2. Navigate to HKLM\Software\Enatel\Wiseguard\FrameWork\Config\.
3. Edit the ManageAccessPoints registry key is set to 1.
4. Restart the Enterprise Access Management Security Services service.
On the client, perform one of the following actions:
- Correct the NymiAgentUrl registry key:
  1. Run regedit.exe and navigate to HKLM\SOFTWARE\Enatel\WiseGuard\FrameWork\Authentication.
  2. Ensure that the value in the NymiAgentUrl is correct. The format of the NymiAgentUrl is ws://agent_server_FQDN:9120/socket/websocket
- Correct the nbe.toml file.
  1. Edit the C:\Nymi\Bluetooth_Enpoint\nbe.toml file.
  2. Ensure that the agent_url value is correct. The format of the agent_url is agent_url='ws://agent_server_FQDN:9120/socket/websocket'