Wearable device is unreachable. Please make sure it is on or activated

This error message appears when you attempt to tap to unlock a user terminal with an enrolled Nymi Band or when attempting to perform an SSO action.

Cause

The ManageAccessPoint registry key is not configured correctly on the client.
The environment uses a centralized Nymi Agentbut the Nymi Agent URL definition is incorrect.

To resolve this issue, perform one of the followings on the EAM Client and the EAM Controller:

Correct the ManageAccessPoint registry key EAM Client and the EAM Controller:.
1. Run regedit.exe.
2. Navigate to HKLM\Software\Enatel\Wiseguard\FrameWork\Config\.
3. Edit the ManageAccessPoints registry key is set to 1.
4. Restart the Enterprise Access Management Security Services service.
On the client, perform one of the following actions:
- Correct the NymiAgentUrl registry key. Configuring the EAM client to Communicate with the Centralized Nymi Agent provides more information.
- Correct the nbe.toml file. Configuring the User Terminals to Access Centralized Nymi Agent