Enrollment Succeeds But Nymi Band Does Not Appear in Manage Wearable Window

Enrollment completes but device does not appear in the Manage Wearable window. On the EAM Console in the properties of the user, the RFID tab does not display the device. In NES, in the properties of the user, the Nymi Band appears.

Cause

The Enrollment Destination is not set to "Nes and Evidian" in the NES active policy.

Resolution

To resolve this issue, perform the following steps:

  1. Log in to the NES Administrator Console and edit the active policy.
  2. Select the "Nes and Evidian" option for the Enrollment Destination.
  3. Sign into the Nymi Band Application and complete the enrollment.

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