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Evidian Security Services seems to not be running
This error message appears when you start Manage Wearable Devices. -
Wearable devices services are not available
This error message appears when you attempt to launch the Nymi Band Application. -
Evidian License has Expired
This message appears when you use EAM. -
EAM Security Services are not available
This error message appears on the Window Login screen. -
Nymi Band Enrollment Fails: Failed to Create Security Settings
Enrollment of the Nymi Band using the Nymi Band Application fails as security settings could not be created. -
User has two Active Bands after Enrollment
After completing enrollment of the Nymi Band using the Nymi Band Application, there are two Active Bands associated to the user in the EAM Console. -
Enrollment Succeeds But Nymi Band Does Not Appear in Manage Wearable Window
Enrollment completes but device does not appear in the Manage Wearable window. On the EAM Console in the properties of the user, the RFID tab does not display the device. In NES, in the properties of the user, the Nymi Band appears. -
Wearable enrollment screen appears instead of the Nymi Band Application
When you click >Add in Wearable Device Manager and log in with your username and password, the Wearable enrollment window appears instead of the Nymi Band Application, as shown in the following figure. -
Cannot Unlock the Enrollment Terminal
An enrolled Nymi Band can lock a user terminal but cannot unlock the terminal. -
Cannot Perform Authentication events With the Nymi Band After Closing SSO Authentication Window
In an Citrix/RDP session, if a user closes the SSO authentication window that appears when the they tap their Nymi Band against the NFC reader while in the MES application, the SSO authentication window does not appear on a subsequent Nymi Band tap. -
Wearable device is unreachable. Please make sure it is on or activated
This error message appears when you attempt to tap to unlock a user terminal with an enrolled Nymi Band or when attempting to perform an SSO action. -
Operation Failed. Please try again later
This error message appears when you perform a tap to perform an SSO action. -
Your badge must be initialized with a PIN. Please type your password and then choose a pin for your badge
appears when you attempt to tap to unlock the enrollment terminal with an enrolled Nymi Band and when you perform an NFC tap with a Wearable Nymi Band to lock the terminal. -
ESSO Credential Manager icon does not appear in the system tray
ESSO Credential Manager
icon does not appear in the system tray. -
Authentication error: you are not allowed to close this user session
This error message appears when you tap your Nymi Band against the NFC reader to re-authenticate the SSO session.
Parent topic: Troubleshooting
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