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User has two Active Bands after Enrollment

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Debbie Redmond
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After completing enrollment of the Nymi Band using the Nymi Band Application, there are two Active Bands associated to the user in the EAM Console.

Cause

The association between the user and the previously issued Nymi Band was not removed in theEAM Controller.

Resolution

Follow Returning a Nymi Band to remove the outdated Nymi Band association in the EAM Controller.
Parent topic: Troubleshooting Evidian Error Messages

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