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ESSO Credential Manager icon does not appear in the system tray

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Debbie Redmond
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ESSO Credential Manager icon does not appear in the system tray.

Cause

The ESSO Credential Manager application is not running. This can occur after you disable the Enterprise Access Manager Security Services service and then stop the service.

Resolution

To resolve this issue, perform the following actions:

  1. Navigate to C:\Program Files\Evidian\Enterprise Access Management.
  2. Double-click ESSOCredentialManager.exe.
  3. When prompted, log in with your username and password.
Parent topic: Troubleshooting Evidian Error Messages

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