Biometric authentication service is not configured to return user status

This error appears on the POMSnet log screen.


POMSnet 2022.1.0 (3157) and later enforces the confirmation of the status of a user account in Active Directory.


  1. Log into the NES Administrator Console as an NES administrator and edit the active policy.
  2. In the Active Directory section, select Check User Status.
  3. Click Save.
  4. Close the POMSnet window and connect to POMSnet again.

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