Troubleshooting

NFC readers

• Elatec Reader does not detect GEN 3 Nymi Band tap

CWP with POMSnet

• Disconnected from authentication service
• Biometric authentication service is not configured to return user status

CWP with Evidian

• Preface
• Nymi Band Taps Populate the Username in the Evidian SSO window only
• Re-enrollment of the Nymi Band in NEE 3.3 and later with Evidian requires removal of information from the NES database
• Enabling Evidian Logging
• Troubleshooting Evidian Application Crashes
• Troubleshooting Evidian Application Crashes

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CWP 1.3

• Preface
• Log Files
• Enrollment Terminal Log Files
• Saving Nymi Band Application log files
• Viewing Nymi Band Application log files
• Windows User Terminal Log Files

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