Restarting the Nymi Band

Updated September 04, 2024 16:57

Debbie Redmond

While troubleshooting an issue, you might be required to restart, or reboot, the Nymi Band.

Note: A restart does not change any data on the Nymi Band. The Nymi Band remains registered to the user and enrolled in the enterprise.

Perform the following steps to restart the Nymi Band.

Ask the user to remove the Nymi Band.
Plug the Nymi Band into a charger.
Press and hold the top button, the word RESTART and a countdown progress bar appears on the screen. Continue to hold the top button for 10 seconds to complete the countdown, and initiate the restart procedure. The following figure shows the RESTART message with countdown.

Figure 1. RESTART message