Re-enrolling/Re-registering a User to the Same Nymi Band without Self-Service
User might require re-enrollment and re-registration of their current Nymi Band in the event of multiple fingerprint authentication failures or when must use a different fingerprint for authentication, for example, due to a cut.
Perform the following steps in the NES Administrator Console to assign a Nymi Band to a different user. In an IT/OT configuration perform these steps on the Enrollment NES and Registration NES.
- In the Search page, select the Users Option.
- In the Search field, type the full or partial username, first name, or last name of the user.
- Click Search. The Search page displays the user, or a list of users that match the search criteria.
- Select the Domain\username link of the user to open the User Details page.
- In the Nymi Band table, to the right of the Nymi Band that you want to delete, click Disconnect. On the Disconnect page, scroll down and then click Disconnect.
Contact the user to enroll the Nymi Band with the Enrollment Terminal. In IT/OT configurations, instruct the user to register with the Registration Terminal.
When the enrollment and if required, registration succeeds, in the NES Administrator Console of the Enrollment NES and Registration NES, search for the user in the NES Administrator Console, open the User Details page and confirm that in the Nymi Band table, the Nymi Band is Active.
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