The system diagnostics runs a NES system diagnostic test
and provides a snapshot of NES application information such as
service availability, service failures and communication between NES services and hardware and software components.
Benefits
The system diagnostics page provides the following benefits:
- Summary information about the NES
Application
- Failed services can be easily identified.
- Error codes help troubleshoot issues.
- Diagnostics helps on site troubleshooting.
NES System Diagnostics Information
To access the System Diagnostics information, log into the NES Administrator Console and click About in the
main menu. Navigate to the NES Administrator Console
Diagnostic page then click View Full
Diagnostics.
The following information is displayed on the System Diagnostics page:
Table 1. NES Application Details
| Service |
Description |
| Version |
Version of the NES
Application. |
| Branch |
The branch from which the build was created. |
| Application Name |
The service names of the NES web
application. |
| Physical Path |
The physical path of the NES
application |
Table 2. Local Domain. This section of the system diagnostics page describes the domain where NES is running.
| Service |
Description |
| Name |
The name of the local domain of the NES application. |
| Service Account |
The name of the domain service account. |
| Short Name |
The short name of the local domain. |
| Domain trust |
Tests if the machine has a trusted relationship with the domain
controller. Provides a Pass or Fail status indicator. A failed
status requires domain trust to be reestablished between the machine
and domain controller. |
Table 3. Configured Domains. This section of the system diagnostics page describes domains that are configured
in the NEnrollment web configuration file.
| Service |
Description |
| Name |
The name of the domain account in the configuration file. |
| Short Name |
The short name of the domain account in the configuration
file. |
| FQDN |
The fully qualified domain name under which the service is
running configured in the configuration file. |
| NetBios Name |
The NetBios name of the domain in the configuration file. |
| Trust |
Tests if the NES machine has a
trusted relationship with the domain controller. Provides a Pass or
Fail status indicator. A failed status requires domain trust to be
reestablished between the NES machine
and domain controller. |
Table 4. Authentication Service. This section of the system diagnostics page describes the status of the NES Authentication Service.
| Service |
Description |
| Service is Up and Running |
Provides a link to system Authentication Service information
page. Provides a Pass or Fail indicator. |
| Negotiate Authentication |
Provides a Pass or Fail indicator. |
| NTLM Authentication |
Provides a Pass or Fail indicator. |
| Secured Communication |
Provides a Pass or Fail indicator. |
Table 5. Directory and Policy Service. This section of the system diagnostics page describes the status of directory and
policy services.
| Service |
Description |
| Service is Up and Running |
Provides a link to NES Administrator
Console page. Provides a Pass or Fail indicator. |
| Negotiate Authentication |
Provides a Pass or Fail indicator. |
| NTLM Authentication |
Provides a Pass or Fail indicator. |
| Secured Communication |
Provides a Pass or Fail indicator. |
| TLS Certificate |
Provides a Pass or Fail for the validity of the TLS certificate.
Provides the expiry date (m,d,y) of the TLS certificate within three
months of the expiration date. |
Table 6. Enrollment Service. This section of the system diagnostics page describes the status of the
Enrollment Service.
| Service |
Description |
| Service is Up and Running |
Provides a link to NES Enrollment
Service page. Provides a Pass or Fail indicator. Configure the
Enrollment Service using the Policy option from the main
menu. |
| Negotiate Authentication |
Provides a Pass or Fail. |
| NTLM Authentication |
Provides a Pass or Fail. |
| Enrollment Service Loop |
Provides a Pass or Fail. |
| Secured Communication |
Provides a Pass or Fail. |
| L2 Private Key |
Tests the certificate creation. Indicates a Pass or Fail. |
| Certificate Issuer |
Indicates if the certificate was
issues by the Nymi Token Server. |
| L2 Cert Validity |
Indicates if the certificate is valid. Provides the expiry date
(m,d,y) of the NES L2 certificate. |
Table 7. Database
| Service |
Description |
| AE State |
Provides information about the always encrypted state of the SQL
database. |
| Database Name |
Provides the name of the NES database. |
| Writing AE |
Provides a Pass or Fail indicator about the availability of the
information writing always encrypted functionality. Indicates a Pass
or Fail. |
| Reading AE |
Provides a Pass or Fail indicator about the availability of the
reading always encrypted functionality. Indicates a Pass or
Fail. |
| Clean up |
Provides a Pass or Fail indicator for the status of the database
clean up service. Indicates a Pass or Fail. |
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