The following errors may appear during the NES installation:
| Message | Description | Troubleshooting |
|---|---|---|
| Invalid or corrupt Installation Media | Something is wrong with the installation source | Make sure all files contained in the zipped file are extracted. |
| IIS Error | IIS, Web Management Tools, or some of their required components are not installed properly | Add the missing components to IIS. |
| Domain Error : This Installer Must be Run under a Domain Account | You are not logged into the domain | Logout from the machine, then log in with valid domain user credentials. |
| One or more Mandatory Dependencies Failed to Install | Installer failed to install a required dependency | See the log files and report the error to Nymi Support. |
| One or more Prerequisites has FAILED | Not all required prerequisites are met | Refer to the Nymi Connected Worker Platform—Deployment Guide. |
| Error Installing Optional Dependency | Installer failed to install an optional dependency | See the log files and report the error to your Nymi Solution Consultant. |
| Corrupt Installation Found | A corrupt installation found | Physically delete the destination files or select another Instance Name. |
| Cannot Install | Cannot install with current settings | Review your settings. |
| Certificate Error - Password required | Certificate is protected by password | Supply password. |
| Certificate Error - Password required | Certificate failed to install | See error message and correct. |
| Cannot Install at this time | One or more errors are preventing installation | Check all errors and settings, correct, and try again. |
| Cannot Update at this time | One or more errors are preventing update | Check all errors and settings, correct, and try again. |
| Cannot Apply Settings at this time | One or more Errors are preventing application of settings | Check all errors and settings, correct, and try again. |
| Cannot Access [Directory] You can try to remove it Manually | Could Not backup a directory/file at the destination folder due to permissions | Make sure that no other application is in the files/directory at destination folder, and try again. |
| IIS Service Restart FAIL | Failed to start/restart IIS Service | Manually start/restart the IIS Service. |
| Installation FAIL | The Application Pool Identity is set to LocalService on the IIS Window | Change the value from LocalService to another value (such as LocalSystem). Check the Review Settings Window for errors and if none are present, proceed to the Install Window. |
| Installation FAIL | Installation failed due to one or more errors | Check all errors and logs. |
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