Knowledge Base

Troubleshooting Nymi Band Issues

• Troubleshooting When The Fingerprint Sensor Is Not Working
• Troubleshooting Nymi Band Authentication Issues
• Elatec Reader does not detect GEN 3 Nymi Band tap
• Fault code appears on the Nymi Band

Troubleshooting Authentication issues

• Troubleshooting SPN issues

Troubleshooting NEE with Evidian

• Unable to get token with USER creds

General

• Biometric authentication service is not configured to return user status
• Using netsh to trace communications
• Troubleshooting Basic Connectivity Issues
• Support Service Level Agreement