Knowledge Base

Troubleshooting Nymi Band Issues

• Elatec Reader does not detect GEN 3 Nymi Band tap
• Troubleshooting When The Fingerprint Sensor Is Not Working
• Fault code appears on the Nymi Band
• Troubleshooting Nymi Band Authentication Issues

Authentication issues

• Troubleshooting SPN issues

Troubleshooting Issues in the Nymi Band Application

• Setup codes do not match or Error 9000
• Cannot connect to a Nymi Band. Nymi Bluetooth Endpoint is missing. Start the Nymi Bluetooth Endpoint service or contact your administrator
• Authenticate to your Nymi Band

Troubleshooting NEE with Evidian

• Re-enrollment of the Nymi Band in NEE with Evidian 3.3 and later requires removal of information from the NES database

General

• Troubleshooting Basic Connectivity Issues
• Support Service Level Agreement