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  1. Nymi
  2. Knowledge Base

Knowledge Base

Troubleshooting Nymi Band Issues

  • Elatec Reader does not detect GEN 3 Nymi Band tap
  • Troubleshooting When The Fingerprint Sensor Is Not Working
  • Fault code appears on the Nymi Band
  • Troubleshooting Nymi Band Authentication Issues

Authentication issues

  • Troubleshooting SPN issues

Troubleshooting Issues in the Nymi Band Application

  • Setup codes do not match or Error 9000
  • Cannot connect to a Nymi Band. Nymi Bluetooth Endpoint is missing. Start the Nymi Bluetooth Endpoint service or contact your administrator
  • Authenticate to your Nymi Band

Troubleshooting NEE with Evidian

  • Re-enrollment of the Nymi Band in NEE with Evidian 3.3 and later requires removal of information from the NES database

General

  • Troubleshooting Basic Connectivity Issues
  • Support Service Level Agreement
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