Knowledge Base

Troubleshooting Guides

• Nymi Deployment Tool
• Connected Worker Platform with Evidian Troubleshooting Guide
• Connected Worker Platform Troubleshooting Guide

NFC readers

• Elatec Reader does not detect GEN 3 Nymi Band tap

CWP with POMSnet

• Disconnected from authentication service
• Biometric authentication service is not configured to return user status

Troubleshooting CWP with Evidian

• Preface
• Enabling Evidian Logging
• Troubleshooting Evidian Application Crashes
• ADSI Errors when Checking for an Object in IAMForeignObjects
• Evidian Installation Issues
• Schema extension failed Check trace file for details

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Troubleshooting CWP

• Preface
• Log Files
• Enrollment Terminal Log Files
• Saving Nymi Band Application log files
• Viewing Nymi Band Application log files
• Windows User Terminal Log Files

See all 165 articles