- Preface
- Log Files
- Determining the NES version
- Fault code appears on the Nymi Band
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Troubleshooting Nymi Band 3.0 issues
- Determining the Firmware Version on Nymi Band 3.0
- Nymi Band Buttons Not Working
- RECOVERY appears on the Nymi Band 3.0
- (Nymi Band 3.0) Authentication Failures
- ( Nymi Band 3.0) Cannot Disable Liveness Detection
- (Nymi Band 3.0) Downgrading the Firmware
- Dead Nymi Band 3.0
- Broken Nymi Band
- Lost Nymi Band
- Troubleshooting Nymi Band 4.0 issues
- Troubleshooting Nymi Band Tap Issues
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Troubleshooting Deployment Error Messages
- NES system issues after IIS removal
- NES Installation Messages
- NES Silent Installation Messages
- NES Pre-requisite Check Fails With IIS Components Missing Error Message
- Organization Unit Error Messages
- Failed to Initialize Database
- Application Cannot Be Started. Contact the Application Vendor.
- Failed Connecting to Server
- SQL Server Network Interfaces, error 26;-Error Locating Server/Instance Specified
- SQL Hardening Permissions Errors in SSMS
- SQL Server Service Fails to Start
- Failed to assign SPN on account 'CN=.…', error 0x21c7/847 → The operation failed /modification is not unique forest-wide
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Troubleshooting NES Administrator Console connection issues
- The remote server returned an error (404) Not Found
- The required anti-forgery cookie "__RequestVerificationToken_L25lcw2" is not present
- Username or password are incorrect
- This site can’t be reached / This page cannot be displayed
- Cannot make a secure https connection to NES Administrator Console
- The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
- Troubleshooting NES Administrator Console Errors
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Troubleshooting Nymi Band Application Errors
- Troubleshooting Nymi Band Application Installation Errors
-
Troubleshooting Nymi Band Application Startup Errors
- Invalid Credentials (Nymi Band Application)
- Unable to reach NES Due to the Error - Exception of Type 'NEM.Server.WebApiException' was thrown.
- Failed to Get the Application Certificates
- Cannot connect to a Nymi Band. Nymi Bluetooth Endpoint is missing. Start the Nymi Bluetooth Endpoint service or contact your administrator
- Cannot connect to a Nymi Band. Nymi Agent is missing. Start the Nymi Agent service or contact your administrator
- Windows N Edition Does not Display All Content
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Troubleshooting Enrollment Errors
- A user does not exist for this Nymi Band in NES. Delete the user data on the Nymi Band, and then restart enrollment process
- Authenticate to your Nymi Band
- Cannot perform re-enrollment because the NES policy settings do not allow re-enrollment.
- Cannot perform re-enrollment because this Nymi Band was previously assigned to another user and the credentials are non-transferrable.
- Cannot perform re-enrollment because the NES policy settings do not allow re-enrollment of a Nymi Band that is assigned to another user.
- Enrollment Cannot Proceed. Time on the Enrollment Terminal is Out of Sync with the Time on the Nymi Enterprise Server
- Enrollment Cannot Proceed. Contact Your Administrator
- Failed to read details from the Nymi Band. Install a supported Nymi Runtime version or check bluetooth connectivity
- Fingerprint creation failed, try again
- Not Found
- Nymi agent is missing. Start the Nymi agent service or contact your administrator
- Troubleshooting Post Enrollment Nymi Band Application Errors
- Troubleshooting Legacy Nymi Band Application Errors
-
Troubleshooting Nymi Band Application Erorrs (IT/OT-Specific)
- Cannot perform enrollment because this domain {domain_name} allows registration only.
- Cannot Complete Operation. This domain {domain} allows enrollment only. This Nymi Band is not assigned to you in NES.
- Cannot perform re-registration because the NES policy settings do not allow you to re-register an additional account to your Nymi Band.
- Cannot perform re-registration because this Nymi Band was previously assigned to another user and the credentials are non-transferrable.
- Cannot Complete the Operation. Delete user data on the Nymi Band and Click Start Over to restart enrollment or registration.
- Cannot Complete Operation.
- Insufficient memory on the Nymi Band to support the registration
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Troubleshooting Lock Control
- Troubleshooting Nymi Lock Control statuses
- Known Issues with Windows 7
- Cannot log in to the network terminal immediately after the terminal locks
- Cannot unlock terminal, something went wrong
- Cannot unlock the terminal after bringing it out of sleep mode
- Disconnect from agent
- Nymi Bluetooth Agent is missing
- Nymi Bluetooth Agent is missing
- Cannot find band. Please enter your password, or retry
- User Terminal Does Not Lock
- The user is not registered with the Nymi Enterprise
- Application is missing NES Certificates
- The Account Password Has Been Changed. Please Login With Your New Password.
- Something Went Wrong. Please Try Again
- Error: Invalid Credentials. Please Try Again
- NEA is missing certificates
- Tuning Nymi Band Tap Behaviour For Nymi Lock Control
- Nymi Band Tap Is Not Detected
- Nymi Band Taps Detected at Inconsistent Distances
- Nymi Band Taps Detected from Too Far Away
- Desktop Locks Occurs at an Undesirable Distance
- Troubleshooting Connectivity Issues
- Troubleshooting Bluetooth Issues
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Troubleshooting Nymi WebAPI errors
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WebAPI Disabled or Nymi Agent Service Stops
- Error logging in to NES: Negotiate error" Authorization has been denied for this request
- Error logging in to NES: Negotiate error: \"WinHTTPConnect returned null. GetLastError: 0\"
- Error logging in to NES: "Basic Authentication error: \"Perform basic auth with username and password.: Basic Authentication query returned with a status code of 401 Unauthorized
- "Error logging in to NES: "Basic Authentication error: \"Perform basic auth on {url} with username and password.\"
- error trying to connect: "tcp connect error: No connection could be made because the target machine actively refused it. (os error 10061)
- Error logging in to NES: "Unable to load the credentials for BasicLoginWithToken due to a missing credentials file.
- WARN - WebAPI disabled! Missing CA Certificate Chain file: c:/Nymi/NymiAgent/certs/cert_name
- WS:Closed Message when NEA connects to Agent URL
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WebAPI Disabled or Nymi Agent Service Stops
- Troubleshooting SPN Issues
- Resolving certificate issues
- Submitting a Support Request
Troubleshooting Guide
Updated
Debbie Redmond
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